Black smoke is coming out of my candle, help!

Trim your wick! The main cause of black smoke is due to wick being too long.                                                                                               Remember to trim your wick to ¼” each time before lighting.

I purchased a wood wick candle, how do I light it?

Light the candle from one end of the wick and be patient. Due to its nature, wood wick takes a little longer to lit.

Are your candles safe to burn?

Yes! We do not use any toxic ingredients in our candles. Your health is our motivation. Our candles are made from an all-natural coconut wax blend (Jar Candles) / soy wax blend (Abstract Candles). The fragrances we use are phthalate free.

Why are there frost like spots on my abstract candle?

All of our candles are hand poured in small batches. There might be some slight imperfections and variations from candle to candle, including frosting. Since we use all natural wax, frosting is actually a unique and natural effect of using vegetable waxes, especially soy. This will not affect your candle burn. Please always put candle on a candle plate while burning to catch the running wax.

Can I put my concrete plates / glass vase in the dishwasher?

NO! Our concrete plates are water resistant but not water proof. The glass vase is vulnerable to breakage if used with heavy force when cleaning. We highly advise to hand wash all our glass vase products.

Can I order custom candles?

Yes, absolutely! Email us at hello@shopjsyk.com.